At Kenima Cybersecurity, we aim to provide high-quality products and services. This policy outlines the conditions under which refunds may be granted.

1. General Refund Window
Unless otherwise stated on the product or service page, refund requests must be made within 7 days of purchase.

2. Eligibility for Refunds
To be eligible for a refund:

You must submit a request within the specified refund period

You must not have completed or consumed a significant portion of the product or service

You must provide a valid reason for your request

3. Non-Refundable Situations
Refunds may not be granted in the following cases:

Requests made after the refund period

Significant usage or completion of the product or service

Downloaded or accessed materials that cannot be returned

Services that have already been fully delivered

4. Offer-Specific Terms
Some programs, services, or partner-led offerings may have specific refund terms. In such cases, those terms will be clearly stated on the relevant sales or service page and will take precedence.

5. Processing Refunds
Approved refunds will be processed within a reasonable timeframe using the original method of payment where possible.

6. Contact for Refunds
To request a refund, please contact: [email protected]